The side door to the administration building swung open. I could not see this from my little office within, but I certainly heard the shouting of the eighth grader whose angry hand had nearly wrenched it from its hinges. "I hate her! I hate her! I can't stand this place! I hate this school!"
The lobby was filled with parents, most of whom had just returned from a field trip to the zoo with their first graders. The weary moms and dads were now seeking a cool, yet temporary, respite from the Arizona heat before heading home for a few silent hours sans children. Each looked to the door and then to me anticipating how this situation might play out. I was already on my feet having just excused myself from a phone call with another child's parent.
Freddy reached the front desk as I reached my door. He flung his referral at the secretary and continued to scream. "I didn't do nothing! I hate that teacher! I hate this school."
Ever-calm Valerie, spoke quietly in an attempt to calm the boy down. "Okay, Freddy. You are in the office now. I know you are angry, but please don't take it out on me. Why don't you have a seat at the front table and cool down for a minute?"...