When and How to Say, "I Was Wrong"

Dr. Barbara Kellerman and Justin Snider with Holly Elissa Bruno

pic For leaders of all sorts, apologizing is an art form. Leaders must know when to apologize, how to apologize and at times how to say "my bad" without acknowledging guilt, wrong doing or legal responsibility. Tune in and get the cliff's notes on offering a wise mea culpa.
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MORE: Visit Holly Elissa Bruno's Web Site

 

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